Frequently asked questions
Short answers for newcomer parents, schools and partners. If your question is not here, the Contact page reaches a real person.
Is JayDay really free?
Yes — 100% free, forever. No ads, no subscription, no in-app purchases, no expiring trial. It is funded as a charity give-back, not as a business.
What age is it for?
Children aged 6 to 12 who are new to Canada or the USA. Older or younger children are welcome to use it, but the lessons are written for that age range.
How much time does it take each day?
About 30 minutes a day, split into short missions. You can stop at any point — progress saves automatically — and parents can set a shorter daily limit in the Parent Zone.
Which languages are supported?
The helper voice and support text speak Thai, English, Spanish, Chinese, Tagalog, Vietnamese, Hindi, Punjabi, Urdu, Arabic, Persian, Korean and French. The English being taught always stays in English.
Does my child need an account?
No. Children never sign up: no email, no phone number, no real name, no photo. A parent may optionally sign in with an email address, but the app works fully without it.
Does it work offline?
Yes. Once JayDay has loaded, the daily learning loop keeps working without a connection, which matters when a family is between homes or on limited mobile data.
Where is my child's data stored?
In this device's own browser storage, and nowhere else. Deleting it in the Parent Zone deletes it everywhere. See the Privacy page for the full COPPA and PIPEDA detail.